We will also inform you of the approval or rejection of your requested refund.
Once your return is received and carefully inspected, we will send you an email to notify you that we have received your returned item. The probable duration of the exchange process will usually take 14 days after. If you need to exchange it for the same item, send us an email at and we shall email you of the instructions. We only replace specific items if they are defective or damaged. We do not accept international returns or exchanges, as well as international returns and exchanges of online purchases. We will not accommodate a request to return on damaged products due to the end consumers misuse (if found true upon investigation). Should you wish to return the item for such reason, please email us at or call us at +1 (888) 340-8883 or +1 (866) 412-0160 (toll-free).ĭamaged Products Due To Misuse Of The Item We will accept and receive the return request as long as it is in the original packaging and we will refund your money minus shipping fees and the 20% re-stocking fee. In some cases, we understand you might change your mind about your purchase and want to return it. We will do our best to ship the replacement/substitution item within 1-2 days upon receipt of the defective item. Let's Connect! FACEBOOK | YOUTUBE | GOOGLE MY BUSINESS For general inquiries, kindly fill up the form below. The damage resulting from natural disasters.The damage resulting from inappropriate maintenance.The conditions, malfunctions or damage not resulting from the defects in material or craftsmanship.
What does the Limited Warranty not cover? This Limited Warranty covers any defects in the item/s or craftsmanship under normal use during the Warranty Period bought by the customer.ĭuring the warranty period, the repairing or replacing of the items(s), are at no charges, the item/s or parts of the item that proves defective because of improper material or craftsmanship, under normal use and maintenance. We will do our best to ship the replacement or substitution item within 1-2 days upon receipt of the defective item.
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However, if your return is due to comparative negligence, you will be billed a reasonable fee to repair the item plus shipping cost. If your return is deemed because of a manufacturer's defect, we will send a replacement and issue a refund for the return shipping.
Once we receive your item, we will carefully inspect it and notify you that we have received your return item. All warranty returns are automatically undertaken as a product defect, However, customers are responsible for shipping it back to 16020 Kaplan Ave.
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